Client and Customer Service Forum

Tips for Dealing with Difficult Clients

Have you encountered a difficult client lately? How did you respond to them? Was the situation resolved? Were you able to turn them into a happy client?

Dealing with difficult clients is ... (read more)

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191

25/06/2010 2:18:41 PM

Should we charge Landlords to process Insurance Claims

We appear to be processing a large number of insurance claims in our office on behalf of landlords and this takes quite a lot of time. Our management agreement does ... (read more)

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101

26/05/2010 4:08:56 PM

What is the best way of dealing with an irate tenant in a public place?

Sometimes I think being a Property Manager can be a dangerous job!

Unfortunately if you work in an area you probably live and 'shop' in that area. I was confronted by ... (read more)

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101

12/05/2010 1:02:51 PM

Developing a Rapport with your clients?

Our office likes to take the time to develop a rapport with our clients from the beginning. I also keep in contact with them from time to time just to ... (read more)

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111

10/03/2010 2:00:21 PM

Keeping landlords happy

What is your best advice for keeping your landlords happy?
... (read more)

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150

12/02/2010 9:22:31 AM

Survey Questions

What sort of questions should I ask? ... (read more)

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85

26/05/2010 4:41:06 PM

Surveys

How often do you think you should survey your landlord and tenants? Do you do it?
... (read more)

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96

15/02/2010 9:12:14 AM